At check the property needs to be ready to be returned back to the landlord. All keys are collected from the tenants, meters are read and tenants asked about any maintenance that has been carried out by the landlord / agent / tenant during the tenancy that may need to be considered. A detailed comparison report is made using the original inventory and check in report, all differences are noted.  Keys are then returned to the agent or landlord.

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All check out reports are carried out independently The tenant is generally present at the start of check out for the key return, meter readings, a walk around takes place with the tenant and any information on maintenance carried out during the tenancy.  Details / invoices for cleaning, emptying of septic tanks and other tenant responsibilities are collected. Tenants will then be asked to leave. Comparison reports are carried out independently so as not to be influenced by tenant or landlord.  Landlord are welcome at the end of tenancy to collect keys or they will be returned to the agent.